Work Experience

With a deep passion for delivering exceptional hospitality, I have consistently created an inviting, welcoming atmosphere that enhances customer satisfaction and builds enduring guest relationships. Naturally inclined towards mentoring, I've taken great pride in training and developing new team members, alongside managing essential operational duties such as daily cash handling, till reconciliation, and overseeing venue security.

Guided by my entrepreneurial spirit, I identified an opportunity to revitalise our beverage programme, leading to the creation and launch of an innovative cocktail menu. This strategic initiative transformed our drinks offering, driving an impressive 266% growth in cocktail sales. By converting an underperforming area into a thriving profit centre, I demonstrated my ability to merge creative vision with strategic business insight to achieve impactful, measurable results.

During my internship at Clearstream, Europe's premier securities settlement provider and a subsidiary of Deutsche Börse AG, I gained extensive hands-on exposure within the financial services sector, collaborating closely with diverse, cross-functional teams. I played a pivotal role in crafting bespoke RFPs and detailed due diligence questionnaires, meticulously ensuring regulatory compliance and strategic alignment with client objectives.

My commitment to delivering seamless client transitions to Clearstream Fund Centre Luxembourg, coupled with proactive stakeholder engagement, earned me recognition for outstanding performance and a subsequent invitation to join the esteemed Clearstream Graduate Programme. This experience not only deepened my expertise in fund distribution and financial services but also sharpened my capacity to effectively navigate complex regulatory landscapes.

Throughout my time at Reardens Group, I consistently demonstrated growth and strong leadership, progressing from bartender to supervisor, and eventually into management roles. In these senior positions, I successfully led, coached, and developed team members across three busy venues, overseeing daily floor operations and managing schedules for a workforce of over 300 employees.

Collaborating closely with the Group General Manager, I provided strategic support in areas such as budgeting, marketing initiatives, and monthly planning. My proactive and hands-on leadership style ensured exceptional customer experiences, alongside efficient handling of critical administrative responsibilities, including meticulous cash management and rigorous implementation of end-of-day security protocols.